Calon Jemaah Haji Alami Kendala Status Biometrik di Platform Nusuk? Bisa Coba Solusi Ini

HIMPUHNEWS - Beberapa calon jemaah haji mengaku mengalami kendala dalam proses verifikasi biometrik di platform Nusuk. Status biometrik mereka tidak berubah-ubah alias pending, walaupun sudah dilakukan biometrik.

Bagi Anda yang mengalami kendala serupa. Anda bisa mencoba langkah ini:

1. Kirim email ke support@hajj.nusuk.sa dengan menggunakan email yang didaftarkan di akun nusuk.

2. Infokan data paspor jemaah beserta biometrik enrollment id agar segera dilakukan sinkronisasi data oleh tim support. Rekan-rekan bisa menggunakan format email seperti ini :

Assalamu'alaikum,

Hi team support nusuk,
I would like to ask your help to connect pilgrims visa application data to biometric enrollment id. It's been several days since the status of the applicant is "pending for biometric scanning" and has not changed up until now. here is applicant passport number and biometric enrollment number :_

Name : .....
paspor : .....
biometric enrollment id : .....

Should you require any additional information or documentation, please do not hesitate to contact me. Your prompt attention to this matter will be highly appreciated.

Thank you for your cooperation and support. We look forward to receiving the verification report at your earliest convenience

Tidak lama setelah email dikirim, sistem email support nusuk akan mengirim balasan dan memberikan nomor tiket dan status log.

Jika semua sudah dilakukan, tidak lama status pending biometrik akan berubah menjadi printed visa dan dikirim langsung visa aplikan melalui email. Selamat mencoba.